DELIVERY TIME

- European countries ( 3 -  7 Business Days**)

- World Wide shipping - (America, Africa, Asia, Oceania ( 3 - 7 Business Days**)

SUPPORT

ORDERS & RETURNS

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FAQ

Do you ship to my country?

 

We ship out world wide. If you cant find your country in the list when you check out then we do!

The product I want is not in stock.

 

If what you are looking for is not in stock then you can always contact us via our Support form to check when it will be available again. We will inform you when we have the product you are looking for back in stock.

How much is shipping?

 

We are partnered with UPS and they offer a very low rate starting at 5€ for shipping with tracking World Wide. Delivery time is normally between 3 - 7 business days.  Shipping cost does vary depending on country and weight.

The reason for the low rates is because we pay most of the shipping cost for you. We don't want you to waste money on shipping and instead use it on our gear. You will get the accurate shipping cost calculated when checking out. First we need to know the product you are purchasing and your address details.  

 
How can I pay?

 

You can choose between credit card payment directly at our website through Stripe, our you can check out with Paypal. You can pay with credit card if you choose to check out with Paypal as well.

Return and exchange of products

 

If there is anything wrong with the product you purchased or you are not happy with it, you can return the product and get a refund. If the item has been used, washed or not returned in the original packing, we unfortunately can not accept the returned product/s. You can return any unused product for a refund within 14 days after you received it.

The product must have been purchased from our web shop and not from a retailer.

Please get in touch with us before you return the gear so we can help you.

 

​Download the Return, Refund and Exchange document below:

           

           - Please add this document to the returning product and make sure you mark it as a returning product, not as a sale! 

           Customer is responsible for shipping cost for return and exchange of a product.

 

Free Returns with PayPal

​If you pay for your order with Paypal you are also qualified for free returns. This is a service PayPal is offering most of our customers. This is a service delivered by PayPal and we are not responsible for any changes made to their free return policy. To be refunded please visit PayPal and follow their instructions: Free returns by PayPal

Please let us know if you have any questions and if there is anything we can help you with! Leave us a message in our contact form.

How to know where my order is?

 

You can track your order via ups.com. You will receive an email with tracking number and information about your order. Therefor it's very important that you spell your email address and phone number correct when you place your order. If you do spell it wrong by mistake you can always contact us via our support form.

Additional custom duties and taxes

 

​When a package is shipped internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges will typically be due once the shipped goods arrive at the country of destination. You as the customer are responsible to pay the additional costs such as duties, taxes, and customs clearance fees if it occurs. Import charges can vary widely but are most commonly based on the price and type of item, package weight and dimensions, origin country, and the taxes, duties, and fees of the destination country.

Please let us know if you have any questions regarding import costs, we are here to help. Just fill out our support form.

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SUPPORT

SHIPPING POLICY

 

Shipping:

- UPS Partner

- World Wide shipping with tracking for €5 with UPS*

- 100% secure shipping with tracking 

- Get notified, track the order and delivery between 3 - 7 business days from shipping date.

 

Delivery time:

- Norway ( 1 - 5 Arbeidsdager**)

- European countries ( 3 - 7 Business Days**)

- World Wide shipping - (America, Africa, Asia, Oceania ( 3 - 7 Business Days**)

* 5€ shipping to most countries and regions within Europe. For shipping outside of Europe the shipping fee varies depending on country and region. You will find your accurate shipping fee when you checkout before you pay and place the order.

** Delivery time may vary. As a UPS Partner you will always be able to track your order and see where it is at all times.

 

If you have any questions please check the "FAQ" first, you might find an answer to your question there. If not, feel free to contact us via our contact form.

- We do not collect taxes from orders abroad. You might have to pay taxes and custom costs depending on your country regulations and rules.

 
 
 
 

SUPPORT

CONTACT

For Support requests please fill out the contact form

 

Distribution and cooperation inquries

INFO@ADRIANKROG.COM

 

Location

Oslo, Norway

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